Refund policy

Return Policy

We offer a 14-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it  unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@quandea.eu.
Please note that returns should be sent to the following address:
Chaussée de la Hulpe, 150

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us at contact@quandea.eu for any return-related questions.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

We do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about your specific item.

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period for the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As stated above, your item must be in the same condition as received — unworn or unused, with tags and original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@quandea.eu.

 

At Quandea, customer satisfaction is our top priority.
We strive to provide high-quality products delivered as quickly as possible.
This refund policy aims to clearly outline the conditions under which you may request a return, exchange, or refund.